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SGCMH Home Health services
receive high patient satisfaction scores
home HealthKneeling (l-r): Jana Bahr,RN; Sheila Sexauer, RN; and Anne Grein, RN. Seated (l-r) , Donna Williams,CNA; Wanda Roth, RN; and Darla Bahr, office staff.

Ste. Genevieve County Memorial Hospital (SGCMH) announced that its Home Health Services have consistently received at or near 100% in patient satisfaction scores according to Press Ganey, a leading organization that specializes in measuring this criteria.

“We’ve been tracking these scores for a couple of years now and we’re very proud that our agency is recognized by our patients as providing care with courtesy and respect, and as being an agency that they would recommend,” said Wanda Roth, RN and Director of SGCMH Home Health Services.

In addition to the Press Ganey scores, Roth added that SGCMH Home Health has also scored favorably on Home Health Compare, a Medicare website that allows users to compare a variety of quality measures of care.

“You can go online and check our quality measures that are reported to the state,” said Roth. “Out of the 19 measures considered, we scored above state and national levels on 17 of them on the latest quarterly report. We’re very proud of these scores as well.”

SGCMH has been offering Home Health services since 1984, and Roth says she and her staff know a great many of their patients even before they are in need of her services.

“We’re very connected with our community,” she said. “Our junior most staff member has been with us for nearly 16 years and together we have over 80 years combined experience. It’s always an ice breaker with our patients to talk about who are parents are or who we’re related to, and that’s a fun thing we can all relate to. It truly is a privilege to care for the sick and elderly in our community.”

Home health care is used for a variety of circumstances, and is often prescribed for patients after a hospital discharge. For patients who are in need of skilled nursing or health aide services, physical therapy, occupational therapy, speech therapy or social services, home health care can be a viable alternative. Registered nurses provide professional wound care, medication management, and oversight of complex patient needs – helping individuals to recover more quickly in the comfort of their own home.

" We like to think of ourselves as an extension of a hospital stay, but you don’t necessarily have to have a hospital stay to quality for home health services,” Roth said. “It’s also important to point out that you don’t even have to have been a patient at Ste. Genevieve County Memorial. if hospitalized outside the county, a patient can easily ask the hospital’s discharge planner to arrange for home healthcare services to be delivered by SGCMH. Patients always have the choice.”

SGCMH Home Health also offers the Lifeline program, which enables individuals to live independently and with peace of mind. The program was first offered by the hospital in the late 1980s and has served thousands of individuals - providing everything from lifesaving help to assistance from a fall.

“Our goal is to give residents the confidence to continue to live independently in their own home - doing things for themselves,” said Roth. “We do this by ensuring that you know whenever you need help, it's just a button push away. New to Life-Line is an auto alert button, which detects a sudden change in position, perhaps signaling a fall that will put the auto respond system into play, and help will be on its way.”

For more information on Home Health services provided by Ste. Genevieve County Memorial Hospital or the Life Line Program, call Wanda Roth at 573-883-7724.
 
 
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