For questions regarding bills for hospital services, please call 883-7718 or E-mail our Patient Accounts Department.
For questions regarding services provided by the physician’s office, please call the central billing office at 883-4477 or
E-mail Centralized Billing
Please let us know if you have questions about, or need help paying for your healthcare. Financial assistance may be available to you. Click here.
Call our business office at
883-7718.
Online Bill Payments |
1. WHAT ARE SGCMH's INSURANCE PROVIDERS?
| in addition to Medicare and Medicaid, the following private insurances are accepted: |
Aetna US Healthcare
Blue Cross Blue Shield
Blue Choice
Cigna Healthcare
Ethix
GHP-Group
Health Plan
Harmony |
Healthcare USA
Healthlink
Health Network America
Health Partners of the
Midwest
Mercy Health
Molina Health
|
One Health Plan
PHCS-Private
Healthcare Systems
Teamcare
Three Rivers Provider
Network
United Health Care |
If you have had anesthesia, X-rays, lab tests, or emergency room services during your hospital visit, you will receive separate billings from the following:
Ste. Genevieve County Memorial Hospital
Your attending physician(s)
Smith Radiology
Heartland Pathology 1-800-333-4616
Ste. Gen County Ambulance District 573-883-7000 FAX 573-883-9886
Charges received from the physician or professional groups are their fees for administering, interpreting, reading, or reviewing your tests. Charges from the hospital represent use of our equipment, technical personnel, and materials necessary to perform the tests. If you have supplied us with your insurance, we will forward a claim to your carrier for the services that we provided. You may request an itemized statement. SGCMH participates with Medicare and accepts Medicare assignment. You will receive a letter shortly after your insurance has been finalized, advising you of the balance due at that time.
2. WHAT ARE THE BUSINESS OFFICE HOURS?
The switchboard and registration offices are open from 6:30 a.m. to 6:00 p.m. during the week and from 7:00 a.m. to 12:00 p.m. on Saturday. Patient accounts office is open 8:30 a.m. to 4:30 p.m. during the week and closed on weekends and holidays. Patient accounts may be called at any time at (573) 883-7718 to leave a voice mail message. To e-mail patient accounts with your billing question, click here.
3. HOW DO YOU PAY THE BALANCE OF A BILL?
You may pay your balance by cash, check, money order, or credit cards. We accept Visa, Mastercard, Discover, and American Express. You may mail your payment, or you can stop by the business office during the hours of 6:30 a.m. to 6:00 p.m. during the week and from 7:00 a.m. to 12:00 p.m. on Saturday. You may also telephone patient accounts at (573) 883-7718 with your credit card payment.
4. IF I GO TO A NON-STAFF DOCTOR, CAN I STILL HAVE MY LAB, X-RAYS AND MAMMOGRAMS DONE AT YOUR HOSPITAL?
Yes, as long as your doctor provides you with a requisition that states the required tests. This requisition should also include the diagnosis and the doctor's name, address, phone number, fax number, and his signature.
5. WHERE CAN I GET A NEW MEDICARE CARD?
You can call the social security administration office. That phone number is 1-800-772-1213. They will assist you in getting a new card.
6. WHO CAN I CALL IF I HAVE A QUESTION OR COMPLAINT ABOUT MY MEDICAID COVERAGE?
The telephone number for Medicaid customer service complaints, help, or information is 1-800-392-2161.
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