SGCMH BILLING AND INSURANCE FAQs
1. WHAT ARE SGCMH's INSURANCE PROVIDERS?
In addition to Medicare and Medicaid, the following private insurances are accepted:
- Blue Cross Blue Shield
- Blue Choice
- Cigna Healthcare
- Coventry-Group Health Plan
- Medicare Advantage Plans
- Gold Advantage
- Advantra (PPO)
- Advantra Option 1
- Healthcare USA
- Home State Managed Medicaid
- One Health Plan
- Private Healthcare Systems
- Three Rivers Provider Network
- United Health Care
- Mo Care Managed Medicaid
- Medicare Advantage Plan
- Cigna - Connect
If you have had anesthesia, X-rays, lab tests, or emergency room services during your hospital visit, you will receive separate billings from the following:
- Ste. Genevieve County Memorial Hospital
- Attending physician(s)
- Smith Radiology
- Heartland Pathology 1-800-333-4616
- Ste. Genevieve County Ambulance District 573-883-7000 FAX 573-883-9886
Charges received from the physician or professional groups are their fees for administering, interpreting, reading, or reviewing your tests.
Charges from the hospital represent use of our equipment, technical personnel, and materials necessary to perform the tests.
If you have supplied us with your insurance, we will forward a claim to your carrier for the services that we provided. You may request an itemized statement. SGCMH participates with Medicare and accepts Medicare assignment. You will receive a letter shortly after your insurance payments have been finalized, advising you of the balance due at that time.
2. WHAT ARE THE BUSINESS OFFICE HOURS?
The switchboard and registration offices are open from 6:30 a.m. to 6:00 p.m. during the week and from 6:30 a.m. to 12:00 p.m. on Saturday. Our patient accounts office is open 8:30 a.m. to 4:30 p.m. during the week and closed on weekends and holidays. Patient accounts may be called at any time at (573) 883-7718 to leave a voice mail message. Or feel free to e-mail patient accounts with your billing question.
3. HOW DO YOU PAY THE BALANCE OF A BILL?
You may pay your balance by cash, check, money order, or credit cards. We accept Visa, Mastercard, Discover, and American Express. You may mail your payment, or you can stop by the business office during the hours of 6:30 a.m. to 5:00 p.m. during the week and from 7:00 a.m. to 12:00 p.m. on Saturday. You may also telephone patient accounts at (573) 883-7718 with your credit card payment or you can make a payment online.
4. IF I GO TO A NON-STAFF DOCTOR, CAN I STILL HAVE MY LAB, X-RAYS AND MAMMOGRAMS DONE AT YOUR HOSPITAL?
Yes, as long as your doctor provides you with a requisition that states the required tests. This requisition should also include the diagnosis and the doctor's name, address, phone number, fax number, and his signature.
5. WHERE CAN I GET A NEW MEDICARE CARD?
You can call the social security administration office at 1-800-772-1213. They will assist you in getting a new card.
6. WHO CAN I CALL IF I HAVE A QUESTION OR COMPLAINT ABOUT MY MEDICAID COVERAGE?
The telephone number for Medicaid customer service complaints, help, or information is 1-800-392-2161
For questions regarding bills for hospital services, please call our Patient Accounts Department at 883-7718 or email.
For questions regarding services provided by the physician’s office, please call the central billing office at 883-4477 or email.
Please let us know if you have questions, or need help paying for your healthcare. Financial assistance may be available to you. Email, Click here, or call our business office at 883-7718.