We recognize you as an individual with unique health care needs, and respect your personal dignity Our Pledge To You
As a patient you can expect:
• To receive medically necessary treatment regardless of race, color, age, creed, national origin, disability, sexual orientation or source of payment for care.
• To have a healthcare decision-maker designated for you should you be unable to do so.
• Availability of Interpretive Services.
• To receive considerate and respectful care.
• To have family, significant others and/or physicians notified of patient’s admission.
• To participate in the treatment and discharge planning process, including being informed of service options and a choice of agencies in your service area.
• To be cared for in a safe, clean and private environment free from all abuse, harassment or indiscretion.
• To be free from any medically unnecessary restraints or seclusion.
• To have an Advance Directive placed in his or her medical record, or to have hospital staff assist in the explanation and preparation of said directive or decision.
• To know the identity and professional status of persons providing services and care.
• Information from physicians presented in understandable terms regarding diagnosis, treatment options along with their risks and benefits, the results of care, including any unanticipated outcomes, and prognosis.
• To participate in the discharge planning process, including being informed of service options and a choice of agencies in your service area.
• To be able to voice concerns without recrimination regarding quality of care or services, and to expect those concerns to be addressed immediately according to the hospital grievance policy. Contact Quality Improvement at 883-4482.
• Information necessary to give informed consent before any procedure or treatment.
• To be able to get a second opinion at the patient’s request and own expense.
• To refuse treatment to the extent permitted by the law and to be informed of the medical consequences of this decision.
• Appropriate assessment and management of pain.
• Confidentiality of all clinical records and communication to the extent permitted or required by law.
• Access directly or through a representative the information in your clinical record within a reasonable time-frame and at a cost not to exceed community standards of HIPAA requirements.
• To request and receive a list of certain disclosures by the hospital of your medical information made in accordance with state and federal law.
• To request an amendment be made to your clinical records if you believe information has been misrepresented.
• To request restrictions on how your medical and financial records are used and shared; however, the hospital may choose not to accept.
• Access to reasonable continuity of care following hospitalization.
• To receive visitors, communications and personal possessions from outside the hospital according to hospital policy.
• To review and consider any ethical concerns regarding care or treatment.
• To be transferred to another facility when medically permissible and to have the reason, benefits, risks and alternatives explained prior to the transfer.
• To receive information regarding involvement in experimental or investigational studies, and to accept or refuse involvement without consequences.
• An itemized explanation of all charges related to the individual’s medical treatment regardless of the payment source.
The patient has the responsibility to:
• Provide accurate information on present and past illnesses, hospitalizations, medications and other health matters
• Follow treatment recommended by his or her physician
• Accept consequences of refusing treatment or not following physician’s instructions
• Provide a copy of his or her existing Advance Directive
• Meet financial obligations of his or her healthcare
• Protect personal items brought into the hospital, for the hospital cannot assume
responsibility for loss or damage of these items
• Follow hospital rules and regulations
• Adhere to the hospital’s No Smoking Policy
• Cooperate in the discharge planning process
• Respect the rights of other patients and hospital personnel and the property of others in the hospital
CONCERNS In order to provide quality service to our patients we want to know if our service or care did not meet your expectations. Therefore, Ste. Genevieve County Memorial Hospital would like to hear your concerns. If you have issues about your care or service, please contact Missy Sutton RN, BSN, Quality Director, 573-883-4430 or write to Quality Director at 800 Ste. Genevieve Dr., Ste. Genevieve Mo. 63670. We care and want to know how we can improve our service to you.
Ste. Genevieve County Memorial Hospital and Physician Clinics do not discriminate against any person on the basis of race, color, national origin, disability or age in admission, treatment or participation in its programs, services and activities, or in employment.