800 Ste. Genevieve Dr.
Ste. Genevieve, MO 63670
my health. my home.
Mission Statement/Core Values
Board Members Only
Quality/Awards and Honors
Quality Standards and Goals
Missouri Health Connection
Breast Care Services
Types of Cancer
Learn Your Disease Risk/Risk Factors
Resources for Patients
Research Programs/Clinical Trials
Outpatient Cardiac Stress Testing
Outpatient Heart and Blood Pressure Monitoring
Cardiac Rehab Services
Psychiatry and Counseling
What is Diabetes?
Types of and Risk Factors of Diabetes
Coping with Diabetes
Diabetes Management Educational Series
When it's Time to Visit the ER
Plan of Care/Services (Lifeline)
Home Health FAQ
Health Screenings & Programs
Inpatient Care - Social Services
2022 American Red Cross Blood Drives
Services and Programs
Meet Our Team
SGCMH Employee Prescription Request Form
Alan P. Lyss Center for Cancer Care and Clinical Research
Bloomsdale Family Health Care
Bloomsdale Walk-in Clinic
Métis Breast Care Center
Ear, Nose & Throat Specialists
Genesis Med Spa
Pine Drive Medical Centre
Pointe Basse Family Health Care
SGCMH Spine and Pain Management
Ste. Genevieve Orthopedics
Sharlow Surgical Care
Ste. Genevieve Urology
Transformations Medical Weight Loss Clinic
Women's Wellness Services
Plaza Family Health Care Walk-In clinic
New Patient Visit Forms
Individualized Tobacco Cessation
Women's Health & Wellness
Women's Wellness Offices
Perinatal Mental Health
Breast Care Services
Hereditary Cancer Risk Assessment and Genetic Testing
Health Care Plan Coverage
Substance Withdrawal Management
Day of Surgery
After Surgery - Going Home
Swingbed - Transitional Care
Weight Management for Kids
Meet Your Care Team
Urology Treatment and Services
Patients & Visitors
SGCMH Statement on Non-Discrimination
Map and Directions
Contact Us Form
Patient Care Testimonials
How to Read Your Hospital and Physician Billing Statement
Pay My Bill
Online Bill Pay
Authorization for Medical Records
Find A Doc
News & Events
Release of Patient Information
Care Connection Newsletter
Care Connection Survey
Know before you go
Why Work at SGCMH?
SGCMH Behavioral Standards
Benefits and Compensation
Time off and Work-life Balance
Professional Growth and Education
Health and Wellness Benefits
Financial and Retirement Benefits
Recognition and Celebration
COVID-19 and Flu Policies
SGCMH Friends Foundation
Ways to Give
Friends Foundation Board
Why Work at SGCMH?
SGCMH Behavioral Standards
Ste Genevieve County Memorial Hospital
As a Ste. Genevieve County Memorial Hospital employee, I am here to serve our customers (patients, visitors, co-workers). I am committed to providing the highest quality of caring service and to meeting our customers’ needs in a courteous and respectful manner. This commitment is reflected in my behavior.
I have a positive attitude and show enthusiasm at work.
I greet all customers with a smile. I express a positive attitude and avoid negative comments.
I smile and laugh frequently with a sense of humor, when appropriate.
I apologize for problems and inconveniences.
I provide personable and compassionate care to all I come in contact with.
I take pride in my appearance, my workspace, our hospital and our physician clinics:
I wear my ID Badge at chest level and I follow the dress code policy.
I understand that my appearance communicates to each customer that “I respect you and myself.”
I decrease clutter by returning equipment and supplies to their proper place.
I pick up trash when I encounter it, inside and outside the facility.
I communicate effectively:
I use AIDET and TeamSTEPPS tools and standards. I speak in a calm, clear voice; and confirm that others understand my message. I make eye contact; use positive body language; use a pleasant tone of voice; and say please and thank you.
I listen carefully and avoid unnecessary interruptions. I address customers by name when possible.
I promptly answer and respond to all written, verbal, and electronic requests/concerns. I avoid using all capital letters in my emails.
I avoid discussing staffing issues with customers.
I answer the phone in a professional manner with a smile on my face. I introduce myself and my department using the hospital name when necessary. I ask callers for permission to hold; then wait for their response before placing them on hold. I give a handoff to the next department when transferring calls.
I respect privacy and confidentiality:
I discuss private matters in a private place. I do not access employee or patient records, unless necessary for my job.
I knock before entering and close doors for privacy. I explain what I’m doing to protect privacy.
I confidentially maintain electronic and written information by turning over papers on my desk and protecting my computer screen when others are around. I also avoid reading other’s computer screens and information while in their work space.
I treat all co-worker’s personal information as confidential.
I am Ste. Genevieve County Memorial Hospital. I take pride in what I do:
I recognize my work is a reflection of who I am as a person and as a health care professional.
I accept responsibility for my job and for the outcomes of my efforts.
I am a team player. I am flexible with my schedule and workload as needed.
I use resources (ie: time, supplies, equipment) wisely to keep costs down.
I am accountable for meeting our standards of behaviors. I am encouraged to “politely and respectfully” hold others accountable for meeting our standards of behavior.
I support a culture that makes people feel appreciated, included and valued.
I stay informed by reading hospital and departmental communications (ie: Grapevine, Memos, etc) each shift.
I follow appropriate reporting and chain of command policies when addressing concerns or comments.
I arrive to meetings on time, come prepared (if applicable), and avoid distractions.
I pursue excellent performance:
I keep my customers safe and comfortable by being patient and creating a healing environment.
I provide a productive work environment. I limit personal business (ie: cell phone calls, text messages, internet use, etc) to breaks and lunch, unless it is an emergency.
I seek out learning opportunities to enhance my skills and ability to serve. I share my knowledge with others.
I follow all policies and procedures.
I recognize that change is necessary and I comply with new processes.
I ask for help if something is beyond my knowledge, ability, or scope of authority.
I prioritize my work to exceed customer’s needs.
“A person doesn’t care how much you know, until they know how much you care.” John C. Maxwell
“Trying is good; but succeeding is required.”
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